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Message from the Vice President of Customer Care 

At Bright House Networks, we're here for you. Our Customer Care professionals are trained to assist you with all aspects of your Bright House Networks service and they are available 24 hours a day, 7 days a week. However, from time to time, unusual circumstances may cause an issue to remain unresolved. In those instances, please email the office of the Vice President of Customer Care and a member of the Customer Care team will contact you within two business days to help resolve your issue.
 

Closed Captioning Concerns

For immediate closed captioning concerns, please call 1-800-734-4615 using your local relay service. Or send your concerns by fax to 1-661-634-2262 or email to ClosedCaptioningBAK@mybrighthouse.com.

For written concerns, please contact B. Mitchell, Closed Captioning Coordinator, at Bright House Networks, 3701 N. Sillect Ave., Bakersfield, CA 93308. Or by fax to 1-661-634-2262 or email to ClosedCaptioningBAK@mybrighthouse.com.